PURCHASE ORDERS

Orders may be placed via fax, email or hard copy. NO VERBAL PO’s WILL BE ACCEPTED. Any change made to original purchase order must be faxed or emailed. All cancellations must be faxed or emailed and may result in restocking fee or other charges, depending on its production status.

Please help us, help you, by confirming our receipt of your Purchase Order & artwork, after sending… Thank You!

IMPRINT OPTIONS

  1. *CHROMA print: Digital direct imprint.
  2. Labels: multi-colors (non-metallic) at no extra charge.
  3. Polydome: Multi-colors (non-metallic) at no extra charge.

ARTWORK

We suggest converting all files into CMYK format and specific colors in the PANTONE® PMS® SOLID COATED color family. When there is no vector art available, send artwork at a minimum resolution of 300dpi. If provided artwork is a combination of vector art and images (non-vector), make sure all images are embedded into the vector file. Please be sure to send artwork to the correct email to avoid delays in the proofing process.

Art Charges: $50.00(G)/hour for typesetting and art recreation due to insufficient art files, add-ons, and corrupted files. Time is billed in quarter hour increments.

When typesetting is required please be sure to include the font name and style. If the font is not available in Devara’s type library, the font file will need to be provided as either a True Type (.ttf) or an Open Type (.otf) file to our art department.

ELECTRONIC ARTWORK

(Polydome, Label, CHROMA, Pad Print)
We strongly recommend submitting all artwork in the form of vector files via email, with all text converted into outlines.

Preferred Formats:

  • Adobe Illustrator (.ai, .pdf or . eps)
  • Corel Draw (preferably saved as a .pdf, or .eps)
  • Encapsulated Post Script (.eps file)

Unacceptable Formats:

  • Word Files
  • JPEG, TIF, PS & GIF (<300dpi)
  • Faxes or Photocopies
  • PowerPoint files

Artwork that is not a preferred format may be usable, but may be subject to artist charges depending on the file type, quality and intended use.

PRODUCTION TIME

Production Turn Times: (From our receipt of your confirmation and final proof approval)

  • Chroma, Label, or Polydome decorating – 7 business days, except where otherwise noted.
  • Lanyards – Up to 15 days

RUSH CHARGES

10% of order or $45.00(G), whichever is greater.

PRE-PRODUCTION PROOF

If pre-pro is requested, please allow 7 business days after receipt of your confirmation and final proof approval. Freight charges will apply.

SPEC SAMPLES

End column pricing plus $20.00(G) set up charge per color plus freight.

SAMPLE POLICY

Random or un-imprinted samples are available for presentations.

Samples are provided at no charge, however, all samples for items with an EQP of greater than $10.00 (C), are required to be purchased. NO free samples of these items will be issued. Customer is responsible for freight charges, please provide account number for shipping.

PLEASE NOTE: SAMPLES ARE NOT RETURNABLE.

LESS THAN MINIMUM

There will be a charge of $75.00(C) for any product that does not meet the published catalog quantity.

*Excludes Lanyards and Custom Cards.

RETURNS

Any return of un-imprinted merchandise will be charged a 20% restocking fee. Written authorization and prepaid return freight  required or no credit will be issued.

WARRANTY

All Devara products carry a one-year limited warranty, excluding batteries and closeout items.

PHOTOGRAPHY

All photos in the catalog and online are for illustration only. They do not imply any endorsement nor are items with these specific logos for sale to anyone, other than parties expressly authorized by the owner of such designs. Product photos are color matched to the best of our ability. Not responsible for slight variances. Please ask for product sample if needed.

CATALOG INFORMATION

Prices, promotions and specifications in the catalog are subject to change. The prices in this catalog supersede any prior Devara Catalogs. Also, We are not responsible for any typographical errors in the catalog. If questions, please contact the Customer Service Department.

Prices in the catalog are effective at time of publication. Current product pricing is available on our website, and these prices will prevail.

DISCREPANCIES

Devara must be notified within 5 days after shipment is received.

 

REPEAT ORDERS

Please provide our previous order number or your previous purchase order number. We hold information for two years.

CREDIT CARD PAYMENTS

Devara accepts Visa, Master Card and American Express. A 3.25% surcharge will be applied to all credit card transactions.

FREIGHT

F.O.B. Upstate New York. Freight, insurance and handling charges will be added to the invoice. Air Shipment is available at the customers expense.

DROP SHIPMENT

Please add $10.00(G) for each additional location after the first.

OVERRUNS

Every effort will be taken to make shipments as requested, however, Devara reserves the right to ship within 5% over or under the requested quantity.

U.S. CUSTOMS DISCLAIMER

All overseas shipments must clear U.S. Customs inspections. We are not responsible for missed ship dates that may result from Customs delays.

LARGE QUANTITY QUOTES

All price quotes given for over catalog EQP quantity will be given in written form only and will be valid for 30 days. All requests for such price quotes will be processed within 48 hours from request.

NOTICE

Devara has & will continue to be committed in delivering the best quality promotional products available, accompanied by California Prop65 and general testing of all components that make up these excellent pieces. Your trust in Devara is very important to us and appreciated. If our items are sold or distributed in the State of California, a warning under a
California law, the Safe Drinking Water and Toxic Enforcement Act of 1986, (often referred to as “Proposition 65”), may be required.