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General Information

Thank you for your business!

Devara Standard Ink Colors

Our standard printing colors are close to these PMS colors. Please refer to a Pantone Formula Guide for a closer representation. Custom Colors also available upon request.

Purchase Orders

Orders may be placed via fax, email or hard copy. NO VERBAL PO's WILL BE ACCEPTED. Any change made to original purchase order must be faxed or emailed. All cancellations must be faxed and may result in a restocking fee or other charges, depending on its production status. Please help us, help you, by confirming our receipt of your Purchase Order & artwork, after sending ...Thank You!

Imprint Options

1. Pad print: Running charge of $0.50(c) additional colors (non-metallic) or locations.
2. Labels:Multi-colors (non-metallic) at no extra charge.
3. Epoxy Dome:Multi-colors (non-metallic) at no extra charge.

Art Charges

Camera ready (black and white) art is required for all imprinted orders. If minor changes or typesetting is required, please add $20.00(c). Additional art charges if needed will be $50.00(G) per hour. Charges will be incurred for improperly formatted digital art, any art that needs to be scanned, recreated, or touched-up, or for converting multi-color artwork to one color. Devara will quote all art charges upon receipt of art, and provide paper proof at no charge. Devara can match any standard PMS color at no extra charge.Also, art work can be received via email at graphics@devara.com.

Electronic Artwork:

(Pad Print, Label & Epoxy Dome)

Acceptable Formats:

• Adobe Illustrator CS2 (.ai or .eps)
• Corel Draw 10.0 (.cdr)
• Photoshop 7.0 (.psd) 600 ppi at printed size.

(Must be black & white for pad prints.)

Unacceptable Formats:

• Word files • Power Point files
• JPEG • GIF
• Faxes or photocopies

* For Best results, compile artwork in a PC vector based format. We do not recommend converting tiff, jpeg, or bitmap type files to EPS file format. Any artwork not in vector based format will incur an additional art charge.

Electronic Artwork:(Embroidery)

Acceptable Format:DST. If digitizing services are required, please send art as a JPEG, 600 ppi at printed size.

No other file formats accepted.

Production Time

Production Turn Times:(From our receipt of your confirmation and artwork approval)

• Pad Print, Label, or Epoxy Dome decorating, 7 business days, except where otherwise noted.

RUSH Charges

10% of order or $45.00(G) per color, whichever is greater. Pre-Production Proof Preproduction proofs are provided at no charge by Devara for all new orders over $5,000. Pre-Pro will be sent overnight at our expense for approval.This applies to new orders only. For all other orders, If pre-pro is requested, please allow 5-7 days after receipt of signed paper proof and purchase order.Freight charges will apply.

Spec Samples

End column pricing plus $20(G) set up per color plus freight. Please allow 7 days for domestic items, and 2-3 weeks for overseas items after artwork approval.

Sample Policy

Random or un-imprinted samples are available for presentations. Samples are provided at no charge, however, all samples for items with an EQP of greater than $10.00 (C), are required to be purchased.NO free samples freight charges, please provide acct. # for shipping.

PLEASE NOTE SAMPLES ARE NOT RETURNABLE.

Less Than Minimum

There will be a charge of $75.00 (c) for any product that does not meet the published catalog quantity.

Returns

Any return of un-imprinted merchandise will be charged a 20% restocking fee. Written authorization and prepaid return freight required or no credit will be issued.

Warranty

All Devara products carry a one-year limited warranty, excluding batteries and closeout items.

Photography

All photos in this catalog are for illustration only.They do not imply any endorsement nor are items with these specific logos for sale to anyone, other than parties expressly authorized by the owner of such designs.Product photos are color matched to the best of our ability. Not responsible for slight variances.Please ask for product sample if needed

Catalog Information

Prices, promotions and specifications in the catalog are subject to change. The prices in this catalog supersede all prior Devara Catalogs. Also, we are not responsible for any typographical errors in the catalog.If questions, please contact the Customer Service Department. Prices in this catalog are effective at time of publication.Current product pricing is available on our website, and these prices will prevail.

Discrepancies

Devara must be notified within 5 days after shipment is received.

Batteries

Batteries are included at no charge with most items. Please see catalog for specifics. Batteries are not covered by warranty.

Repeat Orders

Please furnish our previous invoice number and/or date of your previous purchase order. We hold information for two years. Credit Card Payments Devara accepts Visa, Master Card and American Express

Freight

F.O.B. Upstate New York. Freight, insurance and handling charges will be added to the invoice. Air shipment is available at the customers expense.

Drop Shipment

Please add $10.00 (G) for each additional location.

Overruns

Every effort will be taken to make shipments as required, however, Devara reserves the right to ship within 5% over or under the requested quantity.

U.S.Customs Disclaimer

All overseas shipments must clear U.S. Customs inspections. We are not responsible for missed ship dates that may result from Customs' delays.

Large Quantity Orders

Large quantity orders are welcome. All price quotes given for over catalog EQP quantity will be given in written form only, and require this written documentation to be honored by Devara. All requests for such price quotes will be processed within 48 hours from request.

Notice:

If our items are sold or distributed in the State of California, a warning under a California law, the Safe Drinking Water and Toxic Enforcement Act of 1986, (often referred to as "Proposition 65"), may be required.